Customer Help
Our Jerusalem team is always here to assist.
Common purchase queries answered
Orders and Shipping
The usual processing time is 1-3 business days.
On checkout you can choose your preferred shipping option.
Registered Air Mail: Delivery typically 14-21 days from time of posting. (Add 10 days for Africa, Asia and Australia)
EMS: Express Mail Service: Delivery typically 5-8 days from time of posting. (Add 5 days for Africa, Asia and Australia)
To create an account just click on the ‘My Account’ link near the top right of the page.
Fill in the required Name, Email, Password details
To change a shipping address after an order is placed, please contact us
After your order has been processed you shall receive an order status update.
The next update shall be when your order has been shipped.
We shall send you an order shipped update that shall include your tracking information.
Credit card details are not kept on file.
A 17% Sales TAX is charged ONLY for sales in Israel
We ship globally to all nations (just very few exceptions)
Yes, your order shall be shipped in one package.
There are a few exceptions. Mainly if a package is over 20KG / 44 Lbs
If you need to swap an item
Returns and Exchanges
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please let us know what the problem is.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you happened to receive the wrong item. Please send a photo of the item you received to us at shop@zaksjerusalemgifts.com
We shall resolve any error as soon as possible
If you happened to receive a broken item. Please send a photo of the broken item you received and the packaging. Email us at shop@zaksjerusalemgifts.com
Our mailing address is:
Zak’s Jerusalem Gifts
P.O Box 14240
Old City – Jerusalem 9114102
Israel
Tel: 02-6281466
You can contact support via the
- Contact page
- Direct email: shop@zaksjerusalemgifts.com
- WhatsApp: +972-54-635-3357
To change a shipping address after an order is placed, please send corrected address and order number to us at: shop@zaksjerusalemgifts.com
You can cancel at anytime up until your order has been shipped.
Please contact us at: shop@zaksjerusalemgifts.com
The only exception to this is for handmade custom work made specifically for you.
Please contact us with the SKU number of an item you see sold out that you would like.
We shall do our utmost to make it happen for you.