Customer Information and Returns
Customer Information - Returns
Delivery
Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery
You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you’ll see your item description, price and typical delivery timing. Where available, you can also choose a faster delivery method (EMS). Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Returns
Returns on any purchase is accepted when we are notified 72 hours from delivery
If you are not happy for any reason with your order you can return by Registered Mail to us. A full refund (minus shipping charges) shall be given once the package being returned arrives back to our store.
Shipping service options
| Surface – Boat | Europe USA Canada | 6-12 weeks delivery from time of posting |
| Registered Air Mail | Europe USA Canada | 14-21 days from time of posting |
| Express Mail Service (EMS) with Tracking | Europe USA Canada | 4-7 days from time of posting |
| Surface – Boat | South Africa – S. America – Australia – Asia | 6-16 weeks delivery from time of posting |
| Registered Air Mail | South Africa – S. America – Australia – Asia | 18-30 days from time of posting |
| Express Mail Service (EMS) with Tracking | South Africa – S. America – Australia – Asia | 6-10 days from time of posting |
| Israel – Registered | Local Israel | 2-3 days from time of posting |
Customs fees
If a customs fee is required (very unusual for U.S and Canada) these costs are borne by the customer.